Maintenance Contracts
When you're in a long-term relationships with your customers - and that's the goal of all good businesses. You need to have a well run Maintenance Contract system.
You need to keep track of which customer is covered for which product, and you need to make sure your customers have got adequate cover.
Data from the Help Desk links directly to your Maintenance Contracts, so you can see how effective the contracts are for you. Is a customer exceeding the amount of support for a particular contract? Is there an opportunity to sell them a contract that better matches their needs?